With very positive responses from our colleagues, it is easy to rest on our laurels knowing we have satisfied our users.  However, we must always assess our effectiveness in all areas, and make changes accordingly.  It is also crucial to spot developments in the profession and to determine if they are appropriate for our environment.  Surveys such as this are a valuable tool to determine how to proceed in the following years.  The University Library does not belong to the librarians, but to the users, and we are determined to stay informed of what our users need and want, and to provide it as effectively as possible.